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Nistula

Legal

Booking terms & conditions

These terms apply to every Nistula stay, alongside the booking confirmation we issue at the time of reservation — confirming a booking means agreeing to them. Nistula is operated by Nistula Reality Solutions Private Limited, Assagao, Goa.

Last updated 28 June 2026

1. Booking & payment

A reservation is confirmed only after the required advance payment and a written confirmation from Nistula or the booking platform.

  • A deposit is required to confirm every booking, calculated on the room rate for the number of nights booked.
  • Any balance is due before check-in, or per the schedule in your confirmation.
  • A refundable security deposit may be required before or at check-in; it's released after the check-out inspection, less any deductions, per our process and banking timelines.
  • Taxes, platform fees, service charges, payment-gateway charges, and statutory levies may apply.
  • The room tariff covers accommodation only, unless meals, transport, transfers, experiences, or other add-ons are specifically included in your confirmation; extra services during the stay are billed separately.
  • Rates, offers, and inclusions may change before confirmation; once confirmed, the written confirmation governs.
  • Bookings can't be transferred, resold, sublet, or assigned without prior written approval.

2. Check-in & check-out

  • Check-in from 3:00 PM; check-out by 12:00 PM.
  • Early check-in is subject to availability and may be charged at INR 1,000 per hour.
  • Late check-out is subject to availability, charged additionally, and not guaranteed unless confirmed in writing.
  • All adult guests must present valid government photo ID at check-in — Aadhaar, Passport, Driving Licence, or Voter ID. PAN is not accepted as address proof.
  • Foreign nationals must provide valid passport and visa details, as required by Indian regulations.
  • The primary guest must be present at check-in unless agreed otherwise in writing.
  • Check-in may be delayed if guest details, payment, deposit, or ID verification are incomplete.

3. Guests, occupancy & visitors

  • Total guests must not exceed the occupancy on your confirmation.
  • Up to 2 children under 12 stay complimentary per bedroom; beyond that, INR 750 per child.
  • Extra adult: INR 1,500 per night. Extra child (under 12): INR 750 per night.
  • Visitors are allowed only with prior approval, may need to share ID, and must leave by the permitted time; overnight stays by unregistered guests aren't permitted.
  • Any increase in guest count after booking must be disclosed and approved in advance.
  • Pets are welcome only at properties where pet stays are specifically approved in writing.
  • Children must be supervised at all times, especially around pools, balconies, stairs, and kitchens; pool use is at your own risk.

4. House rules

A few rules keep every Nistula home — and its neighbours — well looked after.

  • Quiet hours are 10:00 PM to 8:00 AM, out of respect for other guests and the community.
  • Loud music, parties, DJ setups, events, or commercial shoots are not allowed without prior written approval.
  • Smoking is not permitted inside bedrooms, bathrooms, living rooms, or enclosed areas — only in designated outdoor areas where the property allows.
  • Illegal substances and unlawful activity are strictly prohibited, and may end the stay without refund.
  • Please treat the home, furniture, linen, appliances, and pool equipment with care — damage, breakage, missing items, or excessive cleaning may be charged.
  • Use water, electricity, AC, geysers, and appliances responsibly, and switch them off when not in use.
  • Outside vendors, cooks, decorators, photographers, or event staff aren't permitted inside without prior approval.
  • Nistula isn't responsible for personal belongings, valuables, cash, or documents left unattended.

5. Parking & arrival

  • Share your expected arrival time with Guest Relations in advance, and ask for an accurate location pin.
  • Park only in designated areas; entry into gated communities may be subject to society or security verification.
  • Nistula isn't responsible for damage, theft, towing, or loss relating to guest vehicles, inside or outside the property.
  • Drivers and external staff may not stay inside the unit unless specifically approved.
  • Any transport, airport pick-up, or self-drive arranged through Nistula is via third-party partners; charges and availability vary.

6. Your responsibilities & our liability

  • Your booking is valid only for the guest name, dates, property, occupancy, rate, and inclusions on the confirmation.
  • You're responsible for the conduct of everyone in your party — guests, visitors, children, and accompanying staff.
  • You're liable for damage, loss, breakage, missing inventory, excessive cleaning, unpaid bills, penalties, or society fines arising from your stay.
  • Amenities (Wi-Fi, water, power, pool, appliances, parking, third-party services) are subject to availability; we make reasonable efforts to resolve issues but can't guarantee what's beyond our control.
  • Nistula may enter the property with reasonable notice for housekeeping, maintenance, or inspection — and without notice in an emergency or safety risk.
  • Nistula isn't liable for disruption from power cuts, internet outages, weather, government action, third-party failure, or other events beyond our control.
  • Please report any concern to Guest Relations during your stay so we can put it right; any refund, waiver, or goodwill adjustment is at Nistula's discretion and confirmed in writing.